What our clients have to say about working with us.
Susan Kattoo is an excellent representation of your organization. Her customer service skills are outstanding.
Susan Kattoo is excellent. Her respectful persistence won our business several years ago and her ongoing service is excellent. She is so responsive and takes the worry out of placing our insurance. She exemplifies the traits I’d like all my staff to have.
Susan is the best! She is extremely knowledgeable, professional and helped us through the renewal process. Such a joy to work with.
Susan Kattoo is very professional. Attentive to our needs. Very nice, kind lady. Always quick to respond to our questions.
You are all wonderful. Thank you for your expertise and patience.
When I took over our department—I had never gotten into the actual mechanics of stop-loss coverage. Your team has not only provided the information and training I needed but also worked with us to set up standard workflows, reminders and reviews as necessary to help us best merge our population. They have been very pleasant, responsive and make me feel as though they have our best interest at heart. All I can say is thank you for all your staff does.
As the director of the value-added programs, I have attended numerous reinsurance implementation meetings with Susan for our mutual clients. During these meetings, Susan presented the appropriate material with such dedication, ease and knowledge of the product that she set the tone for the entire meeting. With participants from a variety of departments and disciplines, Susan managed to respond consistently with respect to their various roles and perspectives. Throughout the year, Susan continues to provide hands on assistance to our clients in helping them manage risk effectively. Susan, often serving as a liaison to our Program, is extremely effective in coordinating the appropriate parties for various client needs while guiding the task quickly and effectively for the most optimal outcome. Susan’s dedication, energy and enthusiasm with our shared clients is both inspiring and motivating.
Our broker has demonstrated to us that they are a knowledgeable broker to make sure that we are properly covered and competitive in the market. They have also provided a value-added service for us that is not provided by other brokers—claims reporting and submission to the underwriter.
The stop-loss coverage required for our company is complex due to the various clinics and population mix. Your knowledge of the coverage and insurance markets has been of great assistance to us in understanding this complex product. We appreciate the times that you have come up to go over the claims process with our staff and to explain the coverage.
Not only have they provided us with outstanding service, but also their diligence and persistence have personally saved me on more than one occasion. They truly are dedicated professionals who serve their clients well.
I have been working with McPhee & Associates for over 5 years. From day one our broker, Susan Kattoo, has provided exceptional service. She knows the business and is extremely helpful. When she presents a quote I can be sure that she has shopped the market and has explored all of the options to get me the best rates. She thoroughly explains the coverages and answers all my questions. She is a delight to work with. Gina (claims administration) is a gem. She makes the claim submission process a breeze and we always receive our reimbursements in a timely fashion.
This year’s renewal presented quite a challenge due to our recent merger. Your thorough understanding of this form of insurance along with your clear and concise proposal format made smooth sailing of what might have otherwise been an arduous task. Your continuing administrative support, particularly in ensuring that our claims are paid promptly and accurately, is truly appreciated by all our staff involved in the process.
The professionals in your organization understand the nature of the reinsurance market and claim administration to a high degree. McPhee’s willingness to train our physicians, case managers, and other administrative staff has been important to our business in learning how to operate in a capitated environment as compare to our budget.
We have maintained the same reinsurance carrier through McPhee & Associates since at least 1991, which I feel is a significant statement about their ability to negotiate fair and equitable deals for both parties. Integrity, honesty and great service are all words I would use to describe the relationship we have had with McPhee & Associates and I would, without hesitation, recommend them to companies looking to establish a long term, beneficial relationship.